Frequently Asked Questions
Find answers to some of our frequently asked questions below. Can't find what you are looking for? Contact us here or email clare@saintclareandfrancis.com and we will get back to you in 48 hours!
Shipping + Returns
How much is shipping?
Shipping is free for orders over $35 to the U.S.
International orders are responsible for shipping costs.
Do you ship internationally?
We do! All orders are packaged with care to ensure they arrive safely.
When will my order ship?
Orders will ship in 1-2business days (t-shirts will ship in 1-7 business days). For a quicker processing time (rushed order), please contact us before purchasing.
How long will my order take to arrive?
All orders are shipped through USPS First Class Mail, so will depend on current shipping times. Currently, orders will arrive in 3-7 business days AFTER the order is shipped. Faster shipping options are available at checkout.
Will my entire order ship together?
T-shirts will ship separately.
Do you offer returns or exchanges?
Yes!
If you feel your purchase needs to be returned or exchanged in any way, please notify us as soon as possible, or by 14 days after your purchase. We can give you a refund or exchange for your purchase.
You will have 30 days to ship the purchase back to us. If we do not
receive the item within 30 days, we will not offer a refund or
exchange.
IMPORTANT: you will be responsible for ALL shipping fees. This includes the fee to ship the product back to us and the shipping for us to send you the exchange (if applicable).
*Refunds or exchanges will not be allowed on items purchased during sales or international purchases.
*Items returned must be unused and in new condition.
Do you offer local pickup?
Contact us and we will communicate the details. Orders through local pickup will be fulfilled in 1-2 business days.
Products
How durable are the stickers?
Our stickers are waterproof and dishwasher safe. The durability of the stickers will last on any water bottle, laptop, phone case, prayer journal, or car window for years!
Are the stickers waterproof?
Yes! They are also dishwasher safe and last 3-5 years on any water bottle, laptop, phone case, prayer journal, or car window.
Can I put your stickers on a car window?
Yes! Our stickers are durable, waterproof, sun proof, fade resistant, and scratch proof.
Can I get a t-shirt in a custom color?
Yes, we are willing to work with you depending on the availability of colors. Please contact us before purchasing.
Do you offer bulk discounts for your products?
Other
Can you create a custom design for me?
Unfortunately we cannot offer custom designs for a single sticker, magnet, t-shirt, etc. Contact us if you would like a custom design that exceeds a quantity of 50.